Welcome to our brand new website. It is a bit different from the old website so this is a useful guide to help you access Worthing Borough Council's services on-line. We will be expanding this section greatly.

• How Do I Find Something?
• How do the right contact details, such as an e-mail addresses or telephone numbers?
• I'm looking to apply for something, how do I find the right form(s)?

The best way to find a service and if you need contact is as simple as ABC:

• A - A to Z Index: Always look for your service first in the A to Z Index.
• B - Build Your Knowledge: Now that you have found the service you are looking for, read up on all you need to know.
• C - Contact: If you need to contact us or a form needs to filled in to continue your 'transaction' with the council, follow the contact and forms links which will take you directly to what you need.

How Do I Find Something?

The best way by far is our A to Z Index. In here are many of the topics this website covers (expected to cover 80% of the website by August 2008) but instead of having to know exactly what we call something, or having to know what the exact term is, you can use the A to Z Index to find services and information from the council using the words you use.

• Example: How do you get rid of that old television set that no longer works? Where do you take it? The dump, the tip, the amenity site, the refuse dump, the civic amenity tip – there are so many names for what is officially called a Household Waste Recycling Site! Just look it up using the word you use and you will be taken to the right page.

The A to Z Index is indeed organised alphabetically and clicking on any of the links will take you directly to the right page.

There is also an A to Z Index search, so if you are looking for anything with council tax in it or related to it, you will get not only the A to Z terms to do with council tax, but also things related to it, such as benefit fraud.

Search in the A to Z Index also shows you related items e.g. Benefit Fraud is shown when you search for Council Tax

How do I get a contact detail, such as an e-mail address or telephone number?

Again start from the A to Z Index and find the service.

• Example: If you need to report a full bin in a park you could look under L for Litter bin or P for Parks – Litter Bins. This takes you the page to do with litter bins but you will notice two important things:
  
  
  1. The Worthing Direct Gadget
     
     
     
     This is on as standard on every page at the top right and it contains the telephone number to use for this service, an e-mail address a link to all the forms relevant to the page and a final link that takes you to the full contact details page (which includes location maps, opening times, fax numbers and more.)
     
     
  2. Contact Details Link
     
     Most services on the website have a contact information link that looks like this:
     
     
     
     Click on this and you will be taken to the full contact details page which includes telephone numbers, e-mail addresses, postal address, location maps, fax numbers, minicom, text message (SMS), opening hours and just about everything you need to get in touch with us.

You can go manually through the Contact Us link but we highly recommend always going through the A to Z Index.

I'm looking to apply for something, how do I find the right form(s)?

Again, the A to Z Index is your friend.

• Example: First locate the item in the A to Z Index related to your enquiry, such as S for Single Occupancy Discount or C for Council Tax – Single Occupancy Discount. If you were looking to list a local event on our website you would have success by looking for Local Events under L or E for Events.
  
  The main thing is find the A to Z Index entry that matches what you need or is related to what you want to apply for.
  
  You then have two options:
  
  
  1. Worthing Direct Gadget (see above)
     
     Again the Worthing Direct Gadget has a direct link to that page's forms so you could visit the Local Events page and then click On-line Forms in the Worthing Direct Gadget.
     
     This would take you directly to the page's related forms where you will find the Add my Event form. The same applies to any service that we have a on-line, PDF or Microsoft Word form available for.
     
     
  2. Form Links
     
     You can also follow form links that look like this:
     
     
     
     Click on them and you will again be taken to the right place in the forms library and you will get the exact form you need listed.
     
     Please note that most forms are just linked to in the body of the text at the moment, this is changing very quickly as the new website 'beds in.'
     

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