Worthing Borough Council

Complaints (Planning)

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01903 221065

planning@worthing.gov.uk

We are committed to providing you with high quality services.  But we know that sometimes things can go wrong and we would like to try and put them right whenever we can.  Moreover, we can only learn from and correct our mistakes if you let us know what you think we might be doing wrong.  The Council is committed to continuously improving all the services that we provide and have developed a Complaints procedure, which we hope you will find easy to understand and use.

We hope in the first instance you will phone or write to the person who you have been dealing with.  If having done this you are not satisfied with the response, please contact the Planning Services Section Linda Williams, who will be pleased to help you.

Either write to:

• Linda Williams
  Planning Services
  Portland House
  Richmond Road
  Worthing
  West Sussex
  BN11 1LF
• or E-mail: planning@worthing.gov.uk
• or Telephone : 01903 221334

Our complaints procedure has been prepared to deal with complaints you may have about the way we do or have done things.  It is not designed to deal with complaints about alleged breaches of planning or building regulation control by third parties.  We have a separate Planning Enforcement system for dealing with complaints about such matters. 

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