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2005 Complaints
2005 Complaints
The table below provides details of of the complaints received during 2005.
Please note that the following abbreviations are used in the "Referred To" column of the table below: -
ADPS = Assistant Director of Planning Services
DCM = Development Control Manager
SSM = Support Services Manager
| Number | Received | Complaint | Referred To | Full Reply | Action Taken | Closed |
|---|---|---|---|---|---|---|
| 1 | 11/01/05 | Insufficient attention given to an objection to a re-submitted planning application | ADPS | 21/01/05 | Complainants advised that proper attention was given to their concerns | 04/04/05 |
| 2 | 17/01/05 | Alleged poor design of ramp in the vicinity of Listed Buildings | ADPS | 21/01/05 | Advised that Planning Consent was not required. Design of ramp approved by Council's Design and Conservation architect | 21/02/05 |
| 3 | 07/03/05 | Unhappy with the Council's handling of a planning application in respect of the service of a statutory notice | ADPS | 30/03/05 | Advised that the application was dealt with correctly | 02/05/05 |
| 4 | 22/04/05 | Not informed of the increase in planning fees | SSM | 25/04/05 | Apologised for the inconvenience and explained the reason for the delay in sending Planning agents a summary of fee changes | 30/05/05 |
| 5 | 07/06/05 | Failure to register a planning application | ADPS | 27/06/05 | Advised that application could not be registered without an "acoustic report" | 01/08/05 |
| 6 | 09/06/05 | Alleged failure to enforce planning conditions | ADPS | 11/07/05 | Advised that changes were agreed as minor amendments and enforcement action not justified | open |
| 7 | 13/06/05 | Unable to obtain the status of a Listed Building when visiting Planning's reception | DCM | 21/06/05 | Explained that there was a misunderstanding over which property was the subject of the enquiry. Have tightened up procedures | 25/07/05 |
| 8 | 13/07/05 | Required excessive information before registering a planning application | ADPS | 20/07/05 | Accepted that the information requested was excessive and confirmed that the application had been registered | 22/08/05 |
| 9 | 26/09/05 | Planning Section's address database not updated, resulting in unnecessary consultation letters being sent | ADPS | 27/09/05 | Apologised and advised that action will be taken to ensure computer system is updated in future | 24/10/05 |
| 10 | 09/11/05 | Alleged that the Case Officer disregaded the Code of Practice for Appeals and was prejudiced. | ADPS | 17/11/05 | Accepted that the Council had not followed the requirements of the Hearing Procedure rules, but refuted any suggestion that the Case Officer was prejudiced | 17/12/05 |
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