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2006 Complaints
2006 Complaints
The table below provides details of the complaints received during 2006.
Please note that the following abbreviations may be used in the "Referred To" column of the table below: -
ADPS = Assistant Director of Planning Services
DCM = Development Control Manager
SSM = Support Services Manager
| Number | Received | Complaint | Referred To | Full Reply | Action Taken | Closed |
|---|---|---|---|---|---|---|
| 1 | 24/01/06 | Unnecessary consultation letters - wasting money | ADPS | 24/01/06 | Explained that the letters referred to separate applications and we have a statutory responsibility to consult | 26/02/06 |
| 2 | 20/02/06 | Alleged lack of consideration for affect of planning proposal on complainant's property | ADPS | 10/03/06 | Informed complainant that the Planning Officer had given proper consideration to the complainant's concerns | 24/05/06 |
| 3 | 13/04/06 | Planning records out of date resulting in unnecessary consultation letters | ADPS | 04/05/06 | Explained reasons and apologised for error | 04/06/06 |
| 4 | 27/04/06 | Failure to reply to correspondence and to agree to a meeting | ADPS | 27/04/06 | Apologised and suggested dates for a meeting | 27/05/06 |
| 5 | 19/04/06 | Advice given regarding a planning proposal was misleading | ADPS | 05/05/06 | Apologised for any misunderstandings. Explained why Planning Consent is required | - |
| 6 | 24/04/06 | Unreasonable refusal of application | ADPS | 17/05/06 | Suggested complainant re-submit application with additional supporting information | - |
| 7 | 26/04/06 | Inconsistency of advice re:- proposal for new dwelling | ADPS | 19/05/06 | Apologised for delays and errors. Advised complainant that the Officer's views had been supported by the Development Control Committee. | - |
| 8 | 08/05/06 | Lack of response to letters | ADPS | 16/05/06 | Apologised and explained the reason | 16/06/06 |
| 9 | 22/05/06 | No reply to issues raised in objection letter | ADPS | 23/05/06 | Apologised - agreed to amend consultation letter | 23/06/06 |
| 10 | 01/06/06 | Application refused prematurely | ADPS | 15/06/06 | Explained reason. Agreed to decide re-submitted application as soon as possible | 14/07/06 |
| 11 | 15/06/06 | Not permitted to photograph a current application | ADPS | 22/06/06 | Apologised for incorrect advice. Note sent to all relevant staff | 26/06/06 |
| 12 | 10/07/06 | Conflicting advice re resubmission of planning application | DCM | 12/07/06 | Complaint not justified | 11/08/06 |
| 13 | 18/09/06 | Delay in seeing a duty Planning Officer | ADPS | 11/10/06 | Apologised and explained steps being taken to prevent re-occurrence | 10/11/06 |
| 14 | 25/10/06 | Planning condition applied without consultation | ADPS | 06/11/06 | Explained reason for condition and offered a solution | 05/01/07 |
| 15 | 26/10/06 | Unhappy with reasons for refusal | ADPS | 10/11/06 | Explained the reasons | 11/12/06 |
| 16 | 29/10/06 | Council's decision not to advertise all applications in the press | ADPS | 06/11/06 | Explained reason and informed complainant that advertising to resume following negotiation of reduced costs | 06/12/06 |
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