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2007 Complaints

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2007 Complaints

The table below provides details of the complaints received during 2007.

Please note that the following abbreviations may be used in the "Referred To" column of the table below:

  • DS = Director of Services 
  • ADPS = Assistant Director of Planning Services
  • DCM = Development Control Manager
  • SSM = Support Services Manager
Complaints received by Planning between 01/01/07 - 31/12/07
Number Received Complaint Referred To Full Reply Action Taken Closed
1 22/02/07 Insistence that a large scale plan be supplied ADPS 05/03/07 Explained why a plan was required 05/04/07
2 10/04/07 Not advised that application for PVCU windows would be refused ADPS 16/04/07 Complaint not justified. No guarantee that an application will be approved 16/05/07
3 22/06/07 Site visit made without an appointment and lack of negotiation before refusal ADPS 06/07/07 Explained why appointments are not practical and why negotiation not appropriate in this instance 06/08/07
4 10/09/07 Unannounced Site Visit  ADPS 11/09/07 Advised that site visits usually made withough appointment.  Will remind staff to show ID Badges.  15/10/07
5 16/10/07 Failure to respond to queries re: alledged breach of planning control  ADPS 11/07 Apologised for lack of response.  Explained that there was no breach of planning control.  07/01/08

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Worthing Borough Council, Town Hall, Chapel Road. Worthing. BN11 1HA. 01903 (239999)