Worthing Borough Council

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Customer Care Mission Statement

01903 221065

planning@worthing.gov.uk

Customer Care Mission Statement

Worthing Borough Council is fully committed to improving the level of service that it provides for all its customers. It is committed to good customer care and recognises that every member of staff has an important role to play in responding positively to the needs and expectations of its customers.

Our Planning Section is also committed to this and all our staff will:-

Try hard to meet the targets we have set ourselves
Treat all customers with respect and understanding
Be polite and efficient when helping all customers
Provide a name and contact details when asked or when needed
Ensure that we do what we tell our customers we will do
Properly investigate all complaints we receive

James Appleton
Executive Head of Planning, Regeneration and Wellbeing

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